High Performance Support

Coherence Design are Zendesk® tuning specialists who help you implement advanced capabilities that improve your ability to excel at support

We're a solutions company

CloudSET leverages Zendesk's® App Framework and API to provide additional capabilities to extend agent workflows, end-user experiences, and host integrations.

  • Ticketing Apps

    Extending discrete behaviors using Zendesk's App Framework

  • Self-service Widgets

    Zendesk API based, lightweight JavaScript widgets, deploy anywhere UI components

  • SLA Management

    Proactive Service Level Agreements that informs the agent when ticket events have to be completed by, as well as driving escalation and reporting non-conformance

Same look and feel as Zendesk®


Building on Zendesk's® class leading help desk application and platform extensibility.

CloudSET will enable you to achive more with your Zendesk® inventment - to further power your own support excellence.


Be it products, services, or support, expect excellence in every aspect of our work.

Our technology stack runs on scalable, multi-regional, global balanced, and fail-over data centers.

Our agility and ability to undertake bespoke work makes us distinctive.

CloudSET Story

A passion, a journey, to close the 20% gap between a product and a solution.

CloudSET was created to provide a complete end-to-end lifecycle management of extension capabilities to support long term relationships.

Coherence Design was instrumental in helping us launch our Help Center without a hitch! Even after making some last minute changes – our experience was wonderful & smooth from start to finish!

Jennifer Romero Depue
Spirit Airlines

I'm very pleased with the level of quality and responsiveness Coherence provided us. They've done a fantastic job for simplehuman support with our major data migration and answering all our general Zendesk® questions.

Sanam Lahijani
Simple Human

Coherence Design were extremely helpful during the design, implementation and early life support of our CloudSET driven Service Level Agreements. Their expertise on the Zendesk® platform is second to none.

Amado Hidalgo
Kaseya Limited

Some of Our Customers